| Category | Issue | Symptoms | Date Submitted | Last Update | Status |
|---|---|---|---|---|---|
| Network | Half of my class cant connect to Wifi | Some students can log in to the Wifi but others cant. we tried GSDX and GSDguest. | 3/11/2024 8:01 AM | 3/11/2024 8:39 AM | Resolved |
| Network | pxe server is not available | pxe booting fails, pxe never receives an IP and never contacts pxe server; This happens on all computers in the lab | 1/19/2024 8:02 AM | 1/19/2024 8:28 AM | Resolved |
| Network | External websites inaccessible over wireless devices | Canvas, Halo and other external websites are currently inaccessible over wireless network. I've had this reported to me from users at Taylorsville HS, Cottonwood HS and Skyline HS. | 1/8/2024 7:28 AM | 1/8/2024 7:28 AM | New |
| System | FOCUS SHOWS PAGE IS NOT WORKING | 8/31/2023 2:03 PM | 8/31/2023 2:03 PM | New | |
| System | FOCUS SIS outage | Chrome displays an error message when trying to reach the site | 8/31/2023 2:01 PM | 8/31/2023 2:01 PM | New |
| Network | Security Certificate Expired for Multiple Sites | Sites such as vpn.graniteschools.org, focus.graniteschools.org, helpdesk.graniteschools.org, etc. are displaying a message indicating that the connection is not secure. | 8/12/2023 3:47 PM | 8/12/2023 3:47 PM | New |
| Network | Work Order system is not working | A message from HALO ITSM comes through saying: Sorry, we're having trouble signing you in. | 7/20/2023 11:08 AM | 7/20/2023 11:08 AM | New |
| Network | PDF - cannot Edit documents | System requires email input. Adobe doesn't recognize my account, it wants me to set up a personal account. Company or School account is greyed out. An email about IS working certain systems would be VERY HELPFUL in the future, PLEASE! | 7/20/2023 11:02 AM | 7/20/2023 11:02 AM | New |
| Network | printing district wide not working | users are not able to print to network printers connected to the print server. the print jobs get stuck in the que | 6/30/2023 7:52 AM | 6/30/2023 8:03 AM | Resolved |
| System | Gradebook | Gradebook goes to a timeout screen immediately upon being opened | 6/12/2023 7:09 AM | 6/12/2023 7:09 AM | New |
| System | Focus Outage | Focus.graniteschools.org and focustraining.graniteschools.org are both down. There is a server outage that is outside the control of Granite School District. No ETA | 6/6/2023 12:40 PM | 6/6/2023 12:40 PM | New |
| System | Gradebook seems to be down. | I have gotten multiple reports about teachers not being able to access grade book this morning. | 5/22/2023 8:54 AM | 5/22/2023 8:54 AM | New |
| Network | Purchasing department printers aren't printing | Multiple buyers and secretaries have tried to print on our HP and Canon printers and nothing happens. No error messages or weird noises. | 5/17/2023 12:47 PM | 5/17/2023 12:47 PM | New |
| Other | Phones not signed into teams give an error "URL Calling disabled" | The phones that are not directly connected to Microsoft teams are displaying an error "URL calling disabled". No dial tone or response from any input. Retstarting the devices did not solve the problem. Yealink phones still dial out and receive but there is a new modifier added "External" when receiving calls. | 5/5/2023 1:30 PM | 5/5/2023 1:30 PM | New |
| System | Unable to Login to the Portal or Canvas | When I attempt to log in with my saved username and password, it says "Failed Login Attempt". I've tried to reset my password, but it says the "password reset has been disabled on this relay". My district-wide password works for me to log into Clever and Outlook, but I can't access the portal or Canvas. | 3/19/2023 2:30 PM | 3/19/2023 3:27 PM | Resolved |
| System | Google Workspace - This account cannot be accessed because the login credentials could not be verified. | When I attempt to log into my Google account I receive an error. | 2/3/2023 7:20 AM | 2/3/2023 9:04 AM | Resolved |
| Other | Specific GSD Website not loading | GSD Intranet page tied to credit recovery will not load. https://gsdsites.graniteschools.org/Curriculum/WEB%20CREDIT%20RECOVERY/index.html | 1/4/2023 8:50 AM | 1/4/2023 2:55 PM | Resolved |
| Network | Chromebook wont let me login at all even with correct info, doesn't display error message. | I open my chrome book to log on to the computer itself. But when displayed with entering my email and password to log in it doesn't log in when I type in my information and doesn't let me reset or try again. | 12/19/2022 8:50 AM | 12/19/2022 10:46 AM | Resolved |
| Network | makes me type email twice and password. Why cant i just login by typing my password | it makes put my information in several times as if im making a new account every time i login | 12/19/2022 8:36 AM | 12/19/2022 10:45 AM | Resolved |
| Network | Reset password, cannot login | When I log into my account, I use my granitesd email and the password I have reset a few days ago. But when I attempt to login all my information disappears from the boxes. I then re-inputed my information, but instead I used my original password before the change. When I attempted to login it gave me a message, in red text it told me wither my password or email is incorrect. But I find it weird that when I input the correct password, it deletes all information in the boxes. | 12/19/2022 8:03 AM | 12/19/2022 10:44 AM | Resolved |
| Network | I cannot login into my google account, and cannot login to google drive or google slides. I can login to canvas and granite portal. It says that the credentials were not verified and login info is incorrect. | When logging in it says incorrect login information or This account cannot be accessed because your credentials were not verified. I cannot log in to my granite account at raeizaya9712@granitesd.org or 9712136@graniteschools.org | 12/18/2022 6:27 PM | 12/19/2022 10:43 AM | Resolved |
| Network | Cannot login to granite email | My account login information works for Canvas and Gradebook, but it says incorrect login information when I try to sign in for Gmail or google drive | 12/18/2022 2:33 PM | 12/19/2022 10:43 AM | Resolved |
| Network | organizational account login credentials not recognized by Google or Clever | When I log on to my granitesd.org account and it switches to the login with graniteschools.org account, Google says that my credentials are not verified or recognized. the same thing happens when I login through the portal and need to go through clever. On | 12/18/2022 12:30 PM | 12/19/2022 10:43 AM | Resolved |
| Network | Print Server seems to be down. | Print jobs wait in the queue but never get to the machine to be printed. | 11/8/2022 6:48 AM | 12/14/2022 2:14 PM | Resolved |
| System | Portal is down | Can't login to portal at home or on campus | 10/31/2022 7:01 AM | 11/4/2022 1:08 PM | Resolved |
| Wireless | People aren't able to connect to wifi | A few people aren't able to connect to the wifi | 10/24/2022 11:19 AM | 11/4/2022 1:10 PM | Resolved |
| Network | GSDGuest is down | 10/24/2022 11:18 AM | 11/4/2022 1:11 PM | Resolved | |
| System | QSS Unavailable | System administrator for QSS is no longer able to copy required.dll files to the share where QSS looks for updates when starting. Without those files the system is unable to start. | 10/16/2022 3:29 PM | 11/4/2022 1:12 PM | Resolved |
| Network | Network not coneccting | Your mom's bussey comes up on the screen. | 10/7/2022 1:42 PM | 11/4/2022 1:14 PM | Resolved |
| Network | Can't connect to internet | Students cannot log onto the internet. Today is a designated online research day for my geography classes. I can access the internet just fine so I think it's just the student network? | 10/3/2022 9:08 AM | 11/4/2022 1:13 PM | Resolved |
| System | QSS | Issue started sometime between 11:45am and 12:15pm on 9/21 while I was at lunch. Upon my return I was not able to log into QSS. I received a server connection error. | 9/21/2022 1:40 PM | 11/4/2022 1:15 PM | Resolved |
| System | Destiny.graniteschools.org will not load. I know there were updates over the weekend, but it can not be reached this morning. | the site never loads and comes up with the error, site can't be reached. | 9/19/2022 7:06 AM | 11/4/2022 1:16 PM | Resolved |
| System | Frontline will not load | You can go through the login steps then once you get through that it remains on the loading page. Have attempted multiple times and multiple individuals are having the same issue | 9/15/2022 8:39 AM | 11/4/2022 1:16 PM | Resolved |
| Network | No Wifi | Students are unable to connect to the wifi network. | 8/30/2022 11:26 AM | 8/30/2022 1:52 PM | Resolved |
| Network | The Box ight doesn't turn on! | 8/25/2022 7:11 AM | 11/4/2022 1:17 PM | Resolved | |
| Network | QSS Issue | 8/1/2022 8:36 AM | 11/4/2022 1:17 PM | Resolved | |
| Other | Security Certificate Expired | Users receive a site is not secure error message. | 7/18/2022 7:12 AM | 7/19/2022 8:32 AM | Resolved |
| Wireless | No Wifi at Valley Crest | When disconnected from the hardwire, the wifi will not connect. This is happening on all devices school-wide. | 6/8/2022 9:50 AM | 7/8/2022 3:12 PM | Resolved |
| Wireless | Wifi Outage | None of the wifi show up when trying to connect. | 6/4/2022 5:32 PM | 7/8/2022 3:12 PM | Resolved |
| System | Gradebook is going to an error screen when the teachers go to save. | When the teachers hit save after entering grades it goes to the yellow screen with all kinds of code. | 5/24/2022 11:59 AM | 7/8/2022 3:11 PM | Resolved |
| Network | cannot access https://gsd-prntsrvr1/printers/ | printers 648-MEDC-HPLJ601 and HPLJ602 are not reachable through the server on any computers | 5/23/2022 12:03 PM | 7/8/2022 3:10 PM | Resolved |
| System | QSS | QSS currently is not loading giving end users an error when trying to log in. “Error: MainXDS Waiting for Usersecs – EXITING. Wait Time: 180” | 5/17/2022 9:40 AM | 5/24/2022 12:09 PM | Resolved |
| System | MS Teams missing chat icon / history | Multiple users are missing the chat icon/functionality within MS Teams. | 5/17/2022 8:29 AM | 7/8/2022 3:09 PM | Resolved |
| System | Frontline is not working, can't access any of the applications | I have attempted to access frontline via the portal. I can log into the main applications page, but when I click on any of them it just has the thing spinning at the top and doesn't do anything. I attempted to access the application site via Granite website and I get a server error. | 5/9/2022 8:15 AM | 5/24/2022 12:08 PM | Resolved |
| Wireless | Wi-Fi outage at Howard r driggs | 3rd grade class in room 16 cannot use or access Chromebooks. | 5/5/2022 1:08 PM | 7/8/2022 3:09 PM | Resolved |
| Network | No internet connection | Internet is not working on teacher computers. | 5/5/2022 11:20 AM | 7/8/2022 3:08 PM | Resolved |
| Network | DNS server outage | The DNS servers are down the server specialist are working on the issue. the issue is resolved and is slowly fixing the problem. | 2/16/2022 1:33 PM | 3/11/2022 8:42 AM | Resolved |
| Network | no internet connection | Chromebooks indicate no internet connection. 6 out of 22 kids were able to get internet. | 2/16/2022 9:17 AM | 3/11/2022 8:41 AM | Resolved |
| Network | Portal and email listserve down? | Listserv emails are not sending and I’m getting reports of people not being able to get into the portal. | 1/31/2022 11:07 AM | 1/31/2022 12:40 PM | Resolved |
| Network | Not able to login to the Portal | Users are reporting that they are not able to get into the Portal. It will not allow them to login. It is not everyone and seems at this point to be random in nature. | 1/31/2022 11:06 AM | 1/31/2022 12:42 PM | Resolved |
| System | security certificate expired for https://destiny.graniteschools.org | the security certificate for https://destiny.graniteschools.org appears to have expired - users receive a warning message from their browser that the site is not secure. Depending on their browser settings they can either click through additional warning screens to override the warning and visit the Destiny website, or they cannot override the warning at all and cannot access Destiny. Destiny Discover sites will not load at all because Follett's Destiny Discover servers cannot connect securely to our Destiny servers. | 12/27/2021 3:59 PM | 1/31/2022 12:43 PM | Resolved |
| System | (This has been resolved now) - Granite users unable to log in to Sora and OverDrive | When Granite users attempt to log in to Granite's instance of Sora via https://soraapp.com or the Sora mobile app with their correct AD credentials they are not authenticated and receive an error message of "Something went wrong: An unexpected error has occurred." | 12/23/2021 6:18 PM | 1/3/2022 1:35 PM | Resolved |
| Network | iBoss blocking pages | users worth chromebooks get a block page when going to a website. | 12/8/2021 2:40 PM | 1/31/2022 12:44 PM | Resolved |
| System | Student is not able to access the portal either link or through GSD | When the link is clicked after few seconds show error message "This site can't be reached." | 12/8/2021 12:25 PM | 1/31/2022 12:45 PM | Resolved |
| System | Math XL and Studysync not working | When both the students and the teacher try going into Studysync through the portal, it brings up an error message. When the students and the teacher try going into Math XL, either through the Portal or the website, it gives an error message. | 12/7/2021 9:56 AM | 12/8/2021 12:34 PM | Resolved |
| Network | secondary print server | I can’t get to the website and a recently used printer (less than 5 minutes ago) is showing offline | 11/18/2021 3:13 PM | 11/18/2021 3:57 PM | Resolved |
| System | Go Math is saying that the account is inactive and to contact local administrator. | 11/15/2021 9:18 AM | 11/17/2021 8:39 AM | Resolved | |
| Network | Printer network not printing | People are printing but the printers are not responding. | 10/25/2021 12:48 PM | 11/17/2021 8:35 AM | Resolved |
| System | Portal down? | Multiple teachers have reported that they cannot access the portal from home. When trying to login they get a failed login attempt error. | 10/16/2021 3:35 PM | 11/17/2021 8:34 AM | Resolved |
| System | Granite Portal is down | Any time to connect display error. | 10/15/2021 10:05 AM | 10/15/2021 10:33 AM | Resolved |
| Network | Print Server Unavailable | The print server will not load and all printers on the print server are showing as server offline. | 10/7/2021 11:58 AM | 10/13/2021 12:08 PM | Resolved |
| System | Cannot connect to Google Suite or Canvas | When trying to access any item in the Google Suite (Drive, Docs, Sheets, Etc.) the page displays an error as if it's not connected to the internet. Same problem occurs when trying to access Canvas Pages. Gradebook and Portal seem unaffected and connect just fine. | 9/29/2021 8:38 AM | 10/13/2021 12:02 PM | Resolved |
| Network | Internet not connecting | Desktops and Chromebooks say they are connected to the internet but will not pull up any websites. | 9/29/2021 8:15 AM | 10/13/2021 12:02 PM | Resolved |
| Network | User is not able to connect with internet | User is not able to connect to sites like Google. Purple.com is not loading. Intranet seems to be working. | 9/29/2021 8:14 AM | 10/13/2021 12:01 PM | Resolved |
| Network | No internet connection for some users | Six users on both campuses have reported not having internet connection on their desktop computers. Their connection shows they are connected to graniteschools, and their network cable lights up, but they do not have internet access for Outlook or any web browsers. This seems to be affecting only some users, and only those on networked devices. | 9/29/2021 8:12 AM | 10/13/2021 12:00 PM | Resolved |
| System | Student Gradebook does not load | When I click on gradebook from the parent portal or the student portal it goes to a white screen and nothing else loads. When on my phone, tried both connected and not connected to wi-fi) I can access the gradebook site. | 9/27/2021 2:35 PM | 9/28/2021 9:19 AM | Resolved |
| Network | No internet access | When trying to access any website users are getting an error that says no internet. Although the issues was report from Granite Connection with the Adult Ed program running their night classes, they tell me they have heard of the same issues at Hunter, Granger, and Cyprus. Skype seems to be working (asking for credentials) but nothing else...email, websites, teams. | 9/22/2021 6:37 PM | 9/23/2021 12:42 PM | Resolved |
| Network | Portal not responding | Web page unreachable. | 9/19/2021 1:47 PM | 9/22/2021 8:45 AM | Resolved |
| Network | Skype not able to start. Russ needs assistance opening a case with MS please contact him ASAP | Russ can’t start a Skype service so needs to contact MS but does not have the information he needs to do this. | 9/18/2021 7:11 PM | 9/22/2021 8:46 AM | Resolved |
| Other | Chrome cart will not charge bottom row. | Bottom row of chromebooks will not charge. | 9/8/2021 4:25 PM | 9/9/2021 1:17 PM | Resolved |
| System | Outlook not logging in | When trying to log in to Outlook (or any Microsoft365 product) won't log in. I have tried going through the portal, through the intranet, and from my desktop icon. | 9/3/2021 8:56 AM | 9/3/2021 11:43 AM | Resolved |
| System | Outlook | Outlook asks for credentials but wont accept it. | 9/3/2021 8:42 AM | 9/3/2021 11:43 AM | Resolved |
| Network | cannot access google drive | cannot access google docs | 9/3/2021 8:11 AM | 9/3/2021 11:43 AM | Resolved |
| Network | Chromebooks not logging in. | Chromebooks may not accept passwords, or may fail to connect to the WiFi. | 9/3/2021 8:10 AM | 9/3/2021 11:43 AM | Resolved |
| System | Frontline is not allowing a login, it will time out and request a reload. | Multiple users are trying to log into Frontline and it will cause a reload error. | 9/3/2021 7:49 AM | 9/3/2021 11:44 AM | Resolved |
| System | Outlook email is not taking user credentials/ passwords | outlook is forcing to put in passwords but not keeping the connection or taking the credential; reported by 4 staff members including myself so far today. | 9/3/2021 7:19 AM | 9/3/2021 11:44 AM | Resolved |
| Other | Security Certificate Expired | Users receive a "Connection is not private" error message when trying to access district resources. | 9/3/2021 7:03 AM | 9/3/2021 11:44 AM | Resolved |
| Other | District Log-in page Security Error: Certificate Expired | Security Error when logging into email and Big Ideas Math. | 9/3/2021 7:02 AM | 9/3/2021 11:45 AM | Resolved |
| System | Discovery | Log in functionality is gone. Eventually after pushing log in the services times out. | 9/1/2021 10:12 AM | 9/1/2021 11:40 AM | Resolved |
| Network | Lan failure | network is down on East side of GTI 3rd floor | 8/31/2021 1:19 PM | 8/31/2021 3:13 PM | Resolved |
| System | I don't know my password how do I find it | 8/30/2021 1:20 PM | 9/1/2021 10:30 AM | Resolved |